What if the success of our B2C consultants and our clients were down to our unique approach?
Find out how we ensure that every specialist consultant not only feels fully integrated but also finds fulfillment in their assignments.
Ongoing support and guidance for our consultants
At B2C Consulting, we take the well–being of our employees very seriously; in fact, it is one of our top priorities. We therefore proactively support our consultants by ensuring they have the necessary skills and by standing by them every step of the way. This approach also allows us to ensure customer satisfaction by precisely meeting their expectations.
Our concrete actions
1. Rewarding collaborations
Within B2C, our employees work directly with our partners, allowing them to explore a variety of technologies and methodologies. This initiative, combined with our commitment to ongoing training, is a major asset for their professional development. The training programs we offer—both in–house and through our partners—help us stay up to date on the latest industry advancements while strengthening our teams’ expertise and adaptability.
2. Relationship of trust
We place great importance on building a relationship of trust with our employees. This trust allows us to openly discuss what is working and what isn’t in our projects. This is in contrast to direct hiring, where it can be difficult to raise issues right from the start. We therefore encourage our teams to be transparent to ensure that their work runs as smoothly as possible.
3. Structured monitoring process
Our process begins with a preliminary phase during which we engage in an in–depth discussion about our consultants’ aspirations and skills. Following this discussion, we connect our consultants with our clients. A meeting is then arranged between them and the business manager in charge of the project to clarify everyone’s expectations and objectives.
At the end of the first week of the assignment, a check-in is conducted to ensure everything is going smoothly. Throughout the first month, weekly follow-ups are conducted by the designated business manager to ensure a smooth onboarding process and address any concerns. At the end of the month, a meeting is held with the client-side manager and the B2C Consulting consultant for a thorough evaluation.
We then continue with quarterly evaluations to adjust and optimize our consultants’ assignments, thereby fostering their professional development. This approach allows us to ensure that every project runs smoothly and productively, while supporting the growth and well-being of our team members.
4. Availability
Our consultants can contact their business manager at any time, whether to ask questions or raise concerns. We are here to support them every step of the way, ensuring they receive the necessary assistance and guidance when they need it.
Thanks to our organizational structure, we create an environment in which our employees can grow both personally and professionally.
Join B2C Consulting
This means receiving personalized support, training, constant guidance, and ongoing career growth.
Explore our opportunities in automation and industrial IT, and join our teams!