Every IT incident has a different priority level.

That is why, to ensure a quick and effective response, IT support is organized into three levels:

Level 1 – Handling non-blocking issues

Level 2 – Resolving blocking issues

Level 3 – Crisis response

John, a Level 2 IT consultant at B2C Consulting, plays a vital role in keeping our clients’ infrastructure up and running.

Among other things, he manages the network, ensures internet connectivity, facilitates data sharing, and installs new software in accordance with specific guidelines.

Check out his work in our latest video!